Privacy Policy

Juliet Cakes It respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe.

What information we collect

We may collect personal information when you use our website, submit an enquiry, or contact us.

This may include:

Name
Email address
Telephone number
Delivery or event address
Wedding or event details
Any information you provide in enquiry forms or emails
Payment details (where applicable)
Communications between you and Juliet Cakes It

We may also collect technical information automatically, including:

Internet Protocol (IP) address
Browser type
Pages visited
Time spent on pages
Website interaction data

This helps us understand how visitors use the website and improve our services.

How we collect your data

We collect information when you:

Fill in an enquiry form
Contact us by email, phone, or message
Place an order
Subscribe to updates
Browse our website

Your information is collected only for relevant business purposes.

Why we collect your data

We collect personal information to:

Respond to enquiries
Provide quotes and services
Process orders and payments
Communicate about your booking
Provide customer support
Improve our website and services
Meet legal and regulatory requirements

We do not collect more information than necessary.

How your data is stored

Our website is hosted on the Wix.com platform.

Wix.com provides the online platform that allows us to present our services. Your data may be stored through Wix.com’s secure data storage systems, databases, and applications.

They store your data on secure servers protected by firewalls.

All payment gateways provided by Wix comply with PCI-DSS security standards. These standards help ensure secure handling of payment information.

How we use your information

We use your information to:

Respond to enquiries
Manage bookings
Deliver services
Send updates related to your order
Provide important service information

We may contact you via:

Email
Telephone
Text message
Postal mail

We will not send marketing emails without your consent.

Sharing your information

We do not sell or rent your personal information.

We may share information only when necessary, such as:

With payment providers
With delivery partners or venues (where required)
To comply with legal obligations

Any third parties we use are required to protect your data.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Understand how visitors use our website
Improve performance
Provide a better user experience

You can control cookies through your browser settings.

Your rights

Under UK data protection law, you have the right to:

Request access to your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)

Withdrawing consent

If you no longer wish us to process your data, please contact us.

Privacy policy updates

We reserve the right to update this Privacy Policy at any time.

Changes will take effect immediately after being posted on this page.

We recommend reviewing this policy regularly.

Contact details

If you have any questions about this Privacy Policy or your personal data, please contact:

Juliet Cakes It
Email: julietcakesit@gmail.com
Location: Leicester, United Kingdom